Terms and Conditions

Ordering Information

Online Orders

You can place an order directly on our website at www.ClearFile.com. Just add all the items to the cart and follow the checkout instructions. You will receive an e-mail confirmation of your order and an e-mail with tracking information once your order ships. Most items ship within 2 business days (Monday-Friday) if they are in stock. Your credit card will be charged immediately after you place your order even if there are backordered items.

Shipping costs are calculated based on size and weight. International orders may be subject to additional fees once it arrives at the destination country.

Samples are offered for most of the plastic sleeves, bags, and pages in smaller sizes, just contact us by email or give us a call at 1-800-423-0274

By Phone

You may place your order by calling us toll-free at 1-800-423-0274 or 407-703-1905, Monday – Friday 8 am – 4:30 pm EST.

By Email

For dealers only, email your order to support@clearfile.com

Payment

All orders need to be pre-paid, your credit card will be charged immediately after you place your order even if there are backordered items.
Clear File accepts Visa, MasterCard, American Express, Discover and PayPal for online orders.

If you need to pay with money order or personal check you will have to contact us prior to sending your money so we can give you correct totals including shipping and/or tax. We will process your order once the payment is received. Personal checks may take one week for approval.

Public institutions, private institutions, and businesses may establish an open account by requesting and filling out a credit application. Allow 2-4 weeks or longer for credit approval. Terms are Net 30 days. Open account customers can order by phone or email only. These orders are not eligible for free shipping. The billing minimum is $250.00. Contact us for more information 1-800-423-0274

Delivery

Our goal is to ship all in-stock items within 2 business days (Monday-Friday).

You need to supply a street address for delivery if selecting FedEx as your shipping carrier, FedEx does not ship to PO Boxes.

All shipments to APO, FPO, or PO Boxes are shipped via parcel post.

Items ordered together are not always shipped together. All orders are shipped FOB Origin. Refused packages are subject to return fees.
Shipments returned to Clear File after attempted delivery will be subject to additional shipping charges and the customer will pay for re-delivery.

All delivery times for ground shipments are approximate

International Orders

When ordering from Clear File, Inc., the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Refused packages are subject to return fees. 
International orders will not be shipped incompletely.

Damaged Merchandise

Returns

Refused packages are subject to return fees. 
Shipments returned to Print File after 3 delivery attempts will be subject to additional shipping charges and the customer will pay for re-delivery.

Sales Tax

Clear File is responsible for collecting Florida state sales tax. The appropriate tax rate will be automatically calculated and added to your order. Tax-exempt purchases within the state of Florida will be valid only if a current resale certificate or exempt organization certificate is on file.

Trademarks, Copyrights, and Patents

Copyright 2023 Clear File, Inc. All rights reserved. Clear File and other Clear File product names and descriptions are registered trademarks of Clear File, Inc. Additional design and patent protection may apply to the entire Clear File, Inc. product line. All images and written content are a copyright of Clear File, Inc.

Other Information

Bulk prices are available upon request. While we try to ensure the accurate description of all items, prices, and product specifications are subject to change without notice. Please consult our website for up-to-date pricing.

*Clear File products are not meant for human consumption.

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